Frequently Asked Questions | Reverie Salon
Frequently Asked Questions
Do I need a consultation before my first appointment?
Every appointment includes a full consultation in the chair at no extra charge. A standalone consultation before booking is $50 for 15 minutes, or $150 for 30 minutes with Sal — we strongly recommend one, especially for color services. It gives us a chance to see your hair, talk through your goals, and build a plan. Extension consultations are $35 and include your exact written quote. Every consultation fee is credited in full toward any service or product at Reverie within 30 days, and is forfeited only on a no-show or a cancellation inside 24 hours. For cuts and blowouts, you can book directly.
How long does a balayage appointment take?
About 2–3 hours depending on your hair’s length, density, and how much lift you’re going for. That includes consultation, application, processing, toning, and styling.
What products do you use?
Davines for styling and color maintenance, K18 for molecular repair, and Cult and King for texture and finishing. All professional-grade, all available for purchase in-salon and online.
How often do I need to come back for balayage?
Most balayage clients refresh every 10–14 weeks, with a gloss in between to keep tone vibrant without redoing the full service.
Can you fix a bad color job from another salon?
Yes. Color correction is one of our specialties. Book a consultation so we can assess in person — corrections vary widely in complexity and are always quoted at consultation.
Do you take walk-ins?
For consultations, yes, when we have availability. For services, we recommend booking ahead to guarantee your spot. Book online, call (312) 955-0083, or text (SMS only) (773) 378-9288.
What are your hours?
Tue–Thu 12 PM–8 PM | Fri 10 AM–7 PM | Sat 9 AM–4 PM | Closed Sun–Mon.
What’s your cancellation policy?
We ask for 48 hours’ notice to cancel or reschedule color and chemical services, and 24 hours’ notice for haircuts and blowouts. Cancellations inside that window are charged 50% of the service price, and a no-show is 100%. Arriving more than 15 minutes late may mean we have to shorten or reschedule your appointment. We understand things come up — real emergencies are always handled case by case, so just reach out as early as you can.
Where are you located?
300 W Grand Avenue, Suite 5, Chicago, IL 60654 — River North. Easy access from downtown, the north side, and the suburbs. Brown and Red Line stops nearby, plus street and garage parking.
Do you ship products?
Yes. Free shipping on orders over $125 from our online shop. 30-day returns.
