Shipping policy

Everything we ship comes off the same shelf our stylists pull from during your service. If it's in stock, it goes out fast.

When your order ships. In-stock orders placed before 3pm CT Tuesday through Friday, or before 1pm CT Saturday, ship the same day. We don't ship Sundays or Mondays, so anything that comes in after Saturday's cutoff goes out Tuesday.

How long it takes. Standard delivery is 2 to 5 business days once your order leaves us.

What it costs. Shipping is free on Continental US orders over $125. Below that, live carrier rates are calculated at checkout, so you only ever pay the real cost. Orders to Alaska, Hawaii, US territories, and international addresses are quoted at carrier rates at checkout — the free shipping threshold doesn't apply to those destinations.

Pick up in the salon instead. Choose in-store pickup at checkout and collect your order at 300 W Grand Ave, Suite 5, Tuesday through Saturday during salon hours. No shipping fee, no waiting, and a chance to ask your stylist whether it's the right match for your hair.

If something arrives wrong. Please look over your order when it lands. If anything is damaged, defective, or isn't what you ordered, contact us right away and we'll make it right — including covering the shipping to fix it.

Tracking. You'll get a confirmation email with tracking as soon as your order ships. If it hasn't arrived when tracking says it should, get in touch and we'll chase it down.

Questions about an order? Email info@reveriesalon.com, text (773) 378-9288, or call (312) 955-0083. Reverie Salon, 300 W Grand Ave, Suite 5, Chicago, IL 60654.